Refund policy

Return & Refund Policy
Effective Date: 02/16/2025

1. Return Eligibility

  • Returns must be requested within 30 days of delivery.

  • The item must be unused, in its original packaging, and in resalable condition.

  • Custom-made or special-order items are non-returnable.

2. How to Request a Return

  1. Contact us at support@heavyequiptech.com with your order number and reason for return.

  2. We will provide a Return Authorization Number (RAN) and return instructions.

  3. Ship the item back to the designated return address.

3. Refund Process

  • Refunds will be processed within 5-7 business days after the item is inspected.

  • A restocking fee of 10-25% may apply depending on the item and manufacturer policies.

  • Shipping costs are non-refundable.

4. Defective or Incorrect Products

  • If you receive a defective or incorrect product, contact us within 48 hours of delivery.

  • We will cover the cost of return shipping and provide a replacement or full refund.

Contact Us

If you have any questions about these policies, please contact:

📧 Email: support@heavyequiptech.com
📍 Address: 1591 N KerryLynn Ln, Wasilla, AK 99623, United States
📞 Phone: +1 (800) 535-0861